Plug in your CAC Reader NOTE: Most of the time, the New hardware wizard will install the CAC reader automatically, negating the need for you to install the driver manually.
Don't see your CAC reader? Visit here For detailed CAC Reader/ CAC Reader Installation assistance, see this site for step-by-step instructions.
NOTE: If you don't want to install the DISA Installroot program, use these instructions
For detailed DoD Certifiate Installation assistance, see this site for step-by-step instructions.
For detailed ActiveClient Installation assistance, see this site for step-by-step instructions.
Initial CITRIX Set-up/Installation Instructions:
Requirements:
Access from a personal Windows Computer
For detailed Installation instructions, see DC3 Remote Access - Windows User Guide
Access from a personal MAC Computer :
Note: MAC OS CATALINA IS NOT SUPPORTED AT THIS TIME
For detailed Installation instructions, see DC3 Remote Access - MAC User Guide
Note: Before you can access DC3 Remote Access Portal, you must perform the required DoD CA certificates and Citrix Web Receiver software installations. This is a one time installation.
ITD will be minimally staffed on-site from 0800-1600 hours. Service Desk Support remains available during normal operating hours: 0600-1800 hours.
If you have any questions or concerns regarding Remote Access, please feel free to email the DC3 Service Desk or call 410-981-1004. Please be aware that "ITD can only provide support for the DC3.mil network".