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Remote Access: Initial Set-up


Remote Setup of PC/Laptop with CAC Reader:
 
  • Step 1: Obtain a CAC Reader from ITD and Install CAC Reader Driver
  • Step 2: Install DoD Certificates
  • Step 3: Install ActiveClient
  • Step 4: How to use your CAC

Step 1: Obtain a CAC Reader and Install Driver

CAC Reader Options:
 


Plug in your CAC Reader

NOTE:  Most of the time, the New hardware wizard will install the CAC reader automatically, negating the need for you to install the driver manually.

Don't see your CAC reader? Visit here

For detailed CAC Reader/ CAC Reader Installation assistance, see this site for step-by-step instructions.


Step 2: Install DoD Certificates
 

NOTE:  If you don't want to install the DISA Installroot program, use these instructions 

For detailed DoD Certifiate Installation assistance, see this site for step-by-step instructions.


Step 3: Install ActiveClient
 

For detailed ActiveClient Installation assistance, see this site for step-by-step instructions.


Step 4: How to use your CAC
  For detailed assistance on How to User Your CAC, see this site for step-by-step instructions.

Remote Access: Initial Citrix Set-up


Initial CITRIX Set-up/Installation Instructions:

Requirements:

  1. A Valid CAC with valid Email Certificate
  2. A CAC Reader (contact the DC3 Service Desk)
  3. A CAC Compatible Web browser: (Internet Explorer 10 or 11), Edge or Google Chrome
 

Access from a personal Windows Computer 

  1. Installation of HomeUser Cert Tool_V04 
  2. FBCA cross-certificate removal tool 
  3. Citrix Workspace App (Citrix Receiver) 

 For detailed Installation instructions, see   DC3 Remote Access - Windows User Guide



Access from a personal MAC Computer :

  1. MAC Citrix Installation:

Note: MAC OS CATALINA IS NOT SUPPORTED AT THIS TIME

For detailed Installation instructions, see  DC3 Remote Access - MAC User Guide
 

Note: Before you can access DC3 Remote Access Portal, you must perform the required DoD CA certificates and Citrix Web Receiver software installations. This is a one time installation.

Remote Access: Return User Log-In

Return User Log-in Instructions:
 
  1. Click DC3 Remote Access - DEN (Use Chrome, Edge or Internet Explorer to connect). 

  2. You will be prompted for a CAC Certificate. Select your "Email Certificate", and then click "OK".
    (For Edge users, if no Email Certificate is present on the "Select a certificate window", please select “More choices” and the remaining certificates should appear on the screen.)

  3. The PIN prompt screen will display. Enter your "PIN" and then Click "OK".

  4. The DOD Warning Statement will display. "Read and accept" the DOD Warning statement.

  5. To access a Desktop, click on “DC3 Desktops” icon.

  6. You will be prompted for a CAC Certificate. Select your "Email Certificate", and then click "OK".

  7. The DOD Warning Statement will display. "Read and accept" the DOD Warning statement.

  8. DC3 Login Screen will display. Click “Sign-In Options”, then select "chip icon" to Login with your CAC.

  9. The PIN prompt screen will display. Enter your "PIN" and then Click "OK".

  10. Wait for your profile to load. You can start using the Desktop after you have successfully logged on. The experience will be similar to sitting at your desk in the office.

Remote Access: ServiceDesk Support

ITD will be minimally staffed on-site from 0800-1600 hours. ​Service Desk Support remains available during normal operating hours: 0600-1800 hours.

If you have any questions or concerns regarding Remote Access, please feel free to email the DC3 Service Desk  or call 410-981-1004.

Please be aware that "ITD can only provide support for the DC3.mil network".