Best Practices
Following these tips can significantly increase the chances of a successful data recovery.
Do Not Attempt Self-Recovery
Many devices that could have been recovered become permanently damaged after failed recovery attempts. Resist the urge to fix it yourself.
Inform Us of Your Plans
If you plan to perform your own examination of the data after recovery, please let us know and include an empty drive for the recovered data in your submission package.
Send All Pieces
If a device is visibly broken, collect and send all fragments. Even very small pieces can contain critical components or vital information for the repair.
Prevent Further Damage
Protect the device from further physical damage and environmental contamination. For hard drives with exposed internal parts, seal them in an anti-static bag.
Handle Submerged Items Correctly
If a device has been submerged, proper handling is crucial. Please contact us for specific instructions, as the correct procedure depends on several factors.