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Service Request Form
Litigation Support Request Form
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These tips can significantly increase the chances of success in your recovery when submitting items for Damaged Media Recovery
Do not attempt to recover data from a damaged device
Many people have sent Cyber Forensics Laboratory devices that could have been recovered, but their attempts made additional recovery impossible.
Please advise if you plan to perform the examination of the data yourself after recovery
Include a drive for the data when you submit your package.
If device is visibly broken, collect and send all pieces
Even very small pieces may have critical components, or contain information and clues that can be very useful in the repair of the device.
Attempt to prevent the device from further damage and contamination from its surrounding environment
Hard drives that contain platters are extremely sensitive to any kind of particles in the air
If you are sending a hard drive that has a breach exposing the internal cavity of the drive to the outside environment, attempt to stop continued contamination by sealing the drive in an anti-static bag or other means with equal or greater physical and environmental protection.
Several factors come into play when preparing captured devices for shipment and/or storage if they have been submerged. These factors will determine whether or not the item should remain submerged in its original substance and what other kinds of preparations should be made on the device. If you are unsure about how to send your evidence, contact us for proper handling instructions.